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7FA SOP Example

Ai Automation

AI — Client Voice Brain

What

Section titled “What”

TODO — the per-client AI brain that holds the client’s tone, vocabulary, audience, examples, and approved phrases. The asset that turns generic AI into something that actually sounds like the client.

Who owns it

Section titled “Who owns it”

TODO — AI Lead, with Account Manager validating the voice match.

Steps

Section titled “Steps”
  1. TODO — collect source material per client: 10 to 20 of their best emails, social posts, talks, sales calls. Plus their brand voice guide if one exists.
  2. TODO — build the brain in the agency’s standard tool (Claude project, custom GPT, Gemini gem). System prompt with tone rules, banned words, audience definition, do-and-do-not examples.
  3. TODO — every drafted output runs through the brain, then through human review. Update the brain monthly with new examples and any phrases the client rejected.

Definition of done

Section titled “Definition of done”

TODO — every active client has a maintained brain, draft-to-final edit time below 50% of pre-brain baseline, client confirms the drafts sound like them.