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7FA SOP Example

Operations

Team — Service Delivery Pod Structure

What

Section titled “What”

TODO — the pod model for delivery: one Account Strategist, one media buyer, one designer, optionally one developer, owning a fixed book of clients together. Pods are the unit of capacity.

Who owns it

Section titled “Who owns it”

TODO — Director of Delivery, with the Account Strategist as pod lead.

Steps

Section titled “Steps”
  1. TODO — define pod size (typically 8 to 12 clients per pod, depending on complexity). Each pod has the same standard roles and the same standard delivery cadence.
  2. TODO — assign clients to pods at onboarding. Once assigned, the client stays with that pod unless there is a specific reason to move (specialization mismatch, conflict).
  3. TODO — pod meets weekly for a 30-minute internal stand-up before any client meeting. Pod-lead reports up to Director of Delivery monthly.

Definition of done

Section titled “Definition of done”

TODO — every active client lives in exactly one pod, pod utilization tracked, no client is lost in a hand-off because every interaction goes through the pod.