Operations
Contracts — MSA and SOW Templates
TODO — the two documents every engagement starts with.
Who owns it
Section titled “Who owns it”TODO — Operations Director plus legal counsel.
- TODO — MSA signed once per client at the start of the relationship.
- TODO — SOW per engagement, referencing the MSA.
- TODO — both live in e-sign, with executed copies filed to the client folder.
Definition of done
Section titled “Definition of done”TODO — no work begins without a signed SOW on file.