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7FA SOP Example

Operations

Billing — Invoice and Collections SOP

What

Section titled “What”

TODO — our billing cadence and the collections escalation path.

Who owns it

Section titled “Who owns it”

TODO — Finance Lead.

Steps

Section titled “Steps”
  1. TODO — invoice auto-sends on day 1 of the month with 15-day terms.
  2. TODO — day 10 reminder, day 20 second reminder, day 30 a phone call.
  3. TODO — day 45 pause work with written notice.

Definition of done

Section titled “Definition of done”

TODO — under 5% of AR past 30 days, zero surprise pauses.